E-911
ROBESON COUNTY COMMUNICATIONS CENTER E-911
Mission Statement
The Robeson County E-911 Communications Center is dedicated to serving the citizens of Robeson County, as well as those visiting our county. It is our goal to provide all who call upon us with the fastest and most efficient service available from law enforcement, emergency medical services, and fire, as well as ensuring the safety of all that provide this service. We will constantly seek ways to improve the quality of service that we provide for our county, first by acknowledging that the safety of our citizens and their property is our number one priority.
About Our Center
The Robeson County E-911 Communications Center is manned 24 hours a day, 7 days a week, 365 days a year with 5 telecommunicators working per shift, including one shift supervisor. We serve as a lifeline to the citizens of Robeson County and local public safety agencies through our emergency communications center.
We dispatch calls for law enforcement agencies including the Robeson County Sheriff’s Office, Parkton Police Department, Red Springs Police Department, Fairmont police department, and Rowland Police Department.
We also dispatch calls for Robeson County EMS and eight rescue squads throughout the county as well as 28 fire departments. Along with these roles, we handle after hours calls for Robeson County Animal Control, Robeson County Water Department, Robeson County Department of Social Services, and the Department of Transportation (DOT).
The telecommunicators of our center are all nationally certified through the National Academy of Emergency Dispatch in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD). These programs are in place to provide our citizens a better quality of care through obtaining pertinent information for emergency responders. Along with EMD and EFD, our telecommunicators are also certified emergency telecommunicators, nationally certified through FEMA in NIMS (National Incident Management System), and through the State Bureau of Investigation as DCI (Division of Criminal Information) operators.
*WHEN CALLING 911...*
Stay Calm
Give your name, location, and nature of the emergency.
Never
Never hang up on the 9-1-1 operator until you are told to do so.
Exactly
• Do exactly as the 9-1-1 operator tells you during the course of the call.
Speak clearly and slowly.
Answer the 9-1-1 operator’s questions as accurately as possible. Speak clearly and slowly.
Listen carefully
Listen carefully to the 9-1-1 operator.
Contact Information
Director Communications -Chad Deese
Office Phone: (910) 671-3160
Fax: (910) 737-4069
Email: chad.deese@robesoncountync.gov
Assistant Director Communications -Crystal Batton
Office Phone: (910) 671-6443
Fax: (910) 737-4069
Robeson County E-911 Communications Center
Physical Address
38 Legend Dr.
Lumberton, NC 28358
Emergency Phone #: 9-1-1
Non-Emergency Phone #: (910) 671-3170
Fax: (910) 608-2275
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What is an E-911 address?An E-911 address is a site location address. An E-911 address is assigned using a distance measurement to a driveway on a named road. Measurements start at the beginning of a named road. Driveways on the left side of the road are given odd numbers and driveways on the right side of the road are given even numbers. People placing emergency calls often have difficulty providing their addresses. Children, visitors, hearing or speech impaired callers, or callers in a life threatening situation, may not be able to provide address information to dispatchers. E-911 automatically gives the dispatchers the address, allowing them to send the appropriate fire, medical personnel, or law enforcement, even if the caller is unable to communicate.
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Why do I need an E-911 address?Primarily, to assist emergency services in responding to emergency calls. An E-911 address helps emergency services to locate residents. A faster response time can make a significant difference in survival and degree of recovery. However, E-911 location addresses are also often required for phone service, building permits, drivers license renewal, land titles, loans, mail delivery, insurance and for other purposes requiring a site location.
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Post your AddressTo assist emergency services, post your E-911 numbers at the entrance to your driveway. Reflective numbers need to be visible from the road and should be 3” to 6” high with a contrasting background. Numbers should also be posted on your house. People living on shared private access roads must name these roads to improve emergency response times. Call (910) 671-3060 ext. 483 for information on naming your road.
